Thank you for visiting us and allow us to explain to you everything related to the processing of your information.
We have worked hard to explain to you with the greatest transparency, how we use your information when you navigate or provide us with personal information on any of the forms used on this website.
We guarantee that your privacy and your rights are respected when you use our website or you purchase any of the services we offer.
TRÁGORA S.C.A. has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals (GDPR) to provide maximum guarantees to all our users, customers and subscribers, inside and outside the European Union.
This policy defines the conditions established for the following domains:
Warning for children
If you are under 16 years of age and have accessed this website without notifying your parents, you must not request any service or register for any course.
This website respects and looks after the personal data of the users. As a user you must know that your rights are guaranteed.
In the case of children under 16 years of age the consent of the parents or guardians is required for the processing of their personal data.
Controller of your personal data
- Identity of the Controller: TRÁGORA S.C.A.
- NIF/CIF (Tax No.): F18763177
- Address: C/ Dr. Martín Lagos 2, 1B. 18005 Granada (Spain).
- Email: gestion[@]tragoraformacion.com
- Activity: On-site and online training, as well as translation and voice-over services.
How do we get your data?
TRÁGORA S.C.A. manages several websites where information is provided on services and products.
The personal data we process in each of them come from our own users that we collect by:
- Contact Form
- Subscription form
- Comments on the blog
- Registration form
- Sales form
- Social networks
Legal grounds for the processing of your data
The prospective or commercial offer of products and services is based on the consent requested from you, without under any circumstances the withdrawal of this consent conditioning the execution of the subscription contract.
The legal basis for the processing of the data of the persons who contract products or services offered by TRÁGORA S.C.A. is the execution of the service provision contract.
The data categories that are processed are identifying data.
No specifically protected data categories are processed.
For what purpose do we process your personal data?
In each of the domains www.tragoratraducciones.com and www.tragoraformacion.com there are different personal information collection systems and we process the information provided by the persons concerned for the following purpose for each collection system (forms):
Contact form: We request the following personal data: Name, Email, Country and Telephone number to respond to the requests of the users who get in contact through this medium.
Contents subscription form: In this case we request the following personal data: Name, Email, to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when the subscription is made. Within the website there are several forms to activate the subscription. The electronic newsletters are managed by MailChimp.
Registration form for blog comments: to comment on the blog publications the user is required to register through this form. In this case, we request the following personal data: Name, Email. Once registered, the user may make as many comments as they wish and respond to previous comments.
Registration form: In this case, we request the following personal data: Name, Email, website address, telephone, ID No.
We also use the information you provide us for the following purposes:
- To provide a service: we also process your data to provide you with the service that you have contracted, including the management of the order, payment and all the operations related to the contracting of the chosen service or product. This includes sending you follow-up emails, answers, invoices, receipts, etc.
- To comply with our legal obligations: we will process your data to comply with a legal obligation when required, for example, to respond to a legal process or request from a competent control authority, such as:
- To protect the rights and security of our users and third parties, as well as our own.
- To comply with the legal requirements, including the compliance with judicial orders, requests and other appropriate legal mechanisms.
- To provide information to representatives and advisers, including lawyers and tax advisors to help us comply with the legal, tax or security requirements.
- To support and improve the services offered by this website.
- Other non-identification data are also collected obtained through some cookies that are downloaded onto the user’s computer when browsing this website as detailed in the cookies policy.
- To manage the social networks. The different domains associated with TRÁGORA S.C.A. are on social networks. The processing of the data that is carried out by the persons who follow the official pages of www.tragoratraducciones.com and www.tragoraformacion.com on social networks, shall be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network applicable in each case and previously accepted by the user. TRÁGORA S.C.A. shall process your data for the purposes of properly managing its presence on the social network, reporting on activities, products or services, as well as any other purpose permitted by the regulations of the social networks. Under no circumstances shall we use the followers’ profiles on social networks to send advertising individually.
TRÁGORA S.C.A., does not sell, rent or provide personal data that can identify the user, nor will it in the future, to third parties without prior consent. However, in some cases there may be collaborations with other professionals, in these cases, the users’ consent will be required informing about the identity of the collaborator and the purpose of the collaboration. It will always be carried out under the strictest security standards.
Advertising and Remarketing
We use the information we have to improve our advertising and measurement systems in order to show you relevant advertising of our services.
We use Facebook Ads, the Facebook advertising platform, which allows us to create campaigns and advertisements. When generating an advertisement, the public may be segmented by:
- Demographic data (age, sex, etc.)
- Interests (activities, hobbies, etc.)
- What they buy on the internet and on other channels
As a user we inform you that we are collecting information for this Facebook Ad remarketing function on www.tragoratraducciones.com and www.tragoraformacion.com.
The information we collect thanks to this function is collected by Facebook cookies. You must know that the data from our advertising for potential customers are stored on the Facebook servers. You can know the data collected by these cookies in the following privacy policies of each service:
What are your rights when you provide us with your data?
Any person has the right to obtain confirmation on whether TRÁGORA S.C.A. is processing personal data that concerns me, or not.
The persons concerned have the right to:
Right of access: An interested party has the right to access their personal data in order to verify that they are processed in accordance with the law.
Right of rectification: An interested party has the right to request the rectification of any of their data that is inaccurate or incomplete, in order to protect the accuracy of such information and adapt it to the data processing.
Right of deletion: An interested party has the right to request that the Controller delete their information and cease to process these data. However, a number of exceptions are regulated in which this right shall not apply.
Right to limit the processing: An interested party has the right to request that the Controller restricts the processing of their data.
Right to data portability: the person concerned has the right to request the portability of the data, which means that the person concerned may receive the personal data originally provided in a structured and commonly used format or that the person concerned may request the transfer of the data to another data controller.
Right to object: The person concerned who provides personal data to a data controller has the right to object at any time to the processing of data for a number of reasons, as set out in the GDPR, without the need to justify their decision.
Right not to be subject to automated individualized decisions: the person concerned has the right not to be subject to a decision based solely on automated processing, including profiling, if such profile produces a legal effect on the person concerned or significantly affects them.
Right to file a complaint with a control authority: Any person interested has the right to file a complaint before a control authority, in particular in the EU Member State of their habitual residence, place of work or place of the alleged offence if the person concerned considers that the processing of the personal data related to them violates the GDPR.
To exercise these rights we have set up a specific form that you can request from gestion[@]tragoraformacion.com.
How long will we keep your data?
The personal data provided shall be kept:
- As long as the commercial relationship is maintained.
- As provided for in the legislation with regard to the limitation of liability.
- Until their deletion is requested by the interested party.
To which recipients will your data be reported?
In accordance with the uses of the personal information, we can communicate your personal information to recipients who help us promote or support our services or the services of our users (“service providers”).
All service providers enter into a contract with TRÁGORA S.C.A. that protects the personal information and restricts the use of any personal information under this policy.
To provide services strictly necessary for the development of the activity, TRÁGORA S.C.A., shares data with the following providers under their corresponding privacy conditions:
Google Analytics: a web-based analytical service provided by Google, Inc., a Delaware company whose main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help www.tragoratraducciones.com and www.tragoraformacion.com, to analyse the use of the website by the users. The information generated by the cookie on your use of www.tragoratraducciones.com and www.tragoraformacion.com, (including your IP address) will be directly transmitted and archived on the servers of the United States.
Web and Mail Server:
- SiteGround Spain S.L., CIF/NIF (Tax No.) B87194171. Calle Prim 19, 28004 Madrid, Spain.
- Arsys Internet S.L.U. CIF/NIF (Tax No.) B-85294916. C/ Chile, 54, 26007 Logroño, Spain.
- Vimeo INC with address in 555, West, 18th, Street New York, 10011, whose Cookies policy can be found here: https://vimeo.com/privacy
Management of courses:
Presentations and conferences. Webinar
Communications with students and teachers:
Other activities provided by third parties:
- Accountancy, labour and tax services.
- Marketing, web design and advertising services.
Data Secrecy and security
TRÁGORA S.C.A. undertakes in the use and processing of the data including the users’ personal data, respecting their confidentiality and using them in accordance with their purpose, as well as to comply with its obligation to keep them and adopt all the measures to prevent unauthorized alteration, loss, processing or access, in accordance with the current data protection regulations.
This website includes a SSL certificate. This is a security protocol that makes your data travel in an integral and secure manner, i.e., the transmission of the data between a web server and user, and in feedback, is totally encrypted.
With regard to the confidentiality of the processing, TRÁGORA S.C.A. shall ensure that any person authorized to process the customer’s data (including its staff, collaborators and providers), shall be under the appropriate confidentiality obligation (whether a contractual or legal duty).
When there is any security incident that becomes known to TRÁGORA S.C.A., it must notify the Client without undue delay and must provide timely information related to the Security Incident when it is known or when the Client reasonably requests.
Security Notice and the declaration of breaches
TRÁGORA S.C.A. assumes reasonable and appropriate measures to protect the personal information against loss, abuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks associated with the processing and nature of the personal information, however, if TRÁGORA S.C.A. determining that your services data have been embezzled (even by a TRÁGORA S.C.A. employee), have been exposed by a security breach or wrongly acquired by a third party, TRÁGORA S.C.A. shall immediately inform you about such security breach, appropriation or undue acquisition.
By browsing through www.tragoratraducciones.com and www.tragoraformacion.com, unidentifiable data may be collected which may include, IP addresses, geographical location (approximately), a register of how the services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third parties’ services. This website uses the following third parties analysis services:
- Google analytics
We use this information to analyse trends, manage the site, track the movements of the users around the site and collect demographic information on our user base as a whole.
Accuracy and veracity of the data
As a user, you are the only person responsible for the veracity and accuracy of the data you send to www.tragoratraducciones.com and www.tragoraformacion.com, exonerating TRÁGORA S.C.A. from any liability in this regard.
The users guarantee and shall under all circumstances be liable for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.
Acceptance and consent
The consent provided, both for the processing and for the transfer of the data of the interested parties, can be revoked at any time by communicating this to TRÁGORA S.C.A. in the terms set out in this Policy for the exercise of the ARCO rights. This revocation shall not be retroactive in any case.
TRÁGORA S.C.A. reserves the right to modify this policy in order to adapt it to legislative or jurisprudence developments, as well as to industry practices. In these cases, TRÁGORA S.C.A. shall report on this page the changes made reasonably in advance of their implementation.
Doubts and questions about this policy and your privacy Questions
If you have questions about this policy or if you have privacy problems in connection with the access or the correction of the personal information, you can contact us through our consultation form or write to us at the following address:
While most of the questions and problems related to access can be managed quickly, complex requests may require more investigation and time. In such cases, the problems shall be resolved or you will be informed about the nature of the problem and the following appropriate steps, within thirty days.
Document revised on 25/05/2018.